Shipping policy

At Carol & Margaret Wilmington, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

Below are the estimated delivery times for all packages:

Order cutoff time: 5:00 PM ET (Eastern Time, USA). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time: 1–2 business days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 6–8 business days, Monday to Friday.

Estimated delivery time: 7–10 business days from the date of purchase.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States:

  • USPS
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement.

Paid Shipping: We currently only ship within the United States. At this time we do not offer international shipping.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our order tracking page at carolmargaret-wilmington.com/apps/parcelpanel.

Questions?

Visit our FAQs page or contact our customer service team.

Contact Information

Store Name: Carol and Margaret Wilmington
Address: 3500 Oleander Dr, Wilmington, NC 28403, United States
Email: care@carolmargaret-wilmington.com
Phone: +12602313521
Customer Service Hours: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Response Time: We aim to reply within 1–2 business days.