Billing Terms and Conditions

Sophie New York Payment Policy

1. Accepted Payment Methods

At Sophie New York, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk orders – contact us for details)

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on the Sophie New York are in United States Dollars (USD).
  • Prices are subject to change without notice.
  • Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

  • The Sophie New York uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.
  • Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at support@sophie-newyork.com

6. Fraud Prevention

  • Sophie New York reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be requested for high-value transactions.

7. Contact Us

 

Store Name: Sophie New York
Address: 87 E 42nd St, New York, NY, 10017, USA
Email: support@sophie-newyork.com
Phone: +18454569604

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.

About Me

Introduction: Hi there, I'm Sophie, and I'm so grateful you've stepped into my world of timeless elegance. For over 35 years, my Madison Avenue atelier has been my sanctuary—where I've poured my heart into creating clothing that transforms women. My journey began with a simple belief: every woman deserves to feel extraordinary. What started as sketches in my small Upper East Side studio blossomed into a legacy of empowering remarkable women through fashion. Each piece I've designed carries a piece of my soul. You're not just a customer to me; you're part of a sisterhood of women who understand that true style is about confidence, grace, and authenticity. Thank you for allowing me to be part of your story.